Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lamp is excellent and stable)
Perfect and the remote I detect it my mobile at the moment I like it very much I recommend
The lamp is just gorgeous! Compact and powerful (I have something to compare with, I had 3 before). I took this lamp for shooting master classes. Perfectly illuminates the working surface, stable (if not to push the tripod at full tilt). Perfectly fixes the phone, in the set of 2 holders static and bent. Also, there is a Bluetooth remote for the camera. The diameter of the ring is not big, but for my purposes perfectly, does not strongly dispel the light, it lights evenly enough. Suitable for shooting items and make-up. Adjustable brightness and warmth. It came next day after order. Recommend.
It's cool. I did not understand how to attach the phone. And so everything is fine. It shines perfectly. Shooting is convenient and practical
The product fully corresponds to the description. Tested the operation of the lamp on different modes, and remote control for selfies. I liked it. I recommend the store.
Excellent, the ring had arrived broken but the store returned a new one in the week and all functions perfectly I am delighted
Fast delivery in USA I am very satisfied with my order with a tracking parcel I highly recommend this very serious store
Delighted with my purchase that's exactly what I wanted. Easy to assemble and operate.
The item is exactly the same as the description, however, the LED lamp is great
It came quickly. Everything works, In the kit everything is complete. Shine's well, modes can be changed. USB wire is long enough (188mm) which is a big plus.
Very good lamp, changes colour from dark to light shade, it is easy to select, the photos are excellent, I'm delighted, and the delivery is fast. Thank you store. I advise everyone to buy.
Excellent goods, the best purchase in the last time. Delivered in 4 days. I'm delighted. it works perfectly, the buttons easily connect to Bluetooth, and there are three modes. The assembling process according to the picture is easy. Advise!!!
it works perfectly. The explanations are vague, it took me time to understand the settings and keep my laptop. The pliers to hold the laptop are very good (be careful, I pinched with them and it's very bad). I recommend it came in three days.
this is my second purchase from this store, all at the highest level. There is a Bluetooth remote, very convenient, the ring shines 3 lights, you can adjust the brightness, the tripod tilts, and there are two phone holders. Assemble easily and without instructions. Firmly stands on the table, under the legs soft base) in general, all you need to eat) I advise a million times, people of creativity this indispensable thing)
Good product with the ring light individually packaged with respect to the tripod. Work very well
this is great. Everything works perfectly. I can recommend. Arrived super fast too
Great light. Suitable not only for photo, but also for those who engaged in creativity. Multiple modes of light. Easy-going. Complete a number of clips and remote control. Delivery very fast
Tripod and ring lamp for subject matter shooting. I have a long-sought, that used to remove items and tripod legs were not in the frame. Good, stable, metal base. All articulated, everywhere can adjust. If installed correctly and respecting the balance is worth, a short and not swinging. Not very high 25-45 cm, but for small and medium-sized items more than enough. Ring lamp standard 26 cm diameter, with three modes of light. Cold, warm and neutral, also you can change the light intensity. Powered by USB cable. Phone Mount rotates, fixes the phone. Complete good Bluetooth button that clings to the phone without problems, Shipping from Russia, about 6 days. Courier brought home. Packed safely. Highly recommend. Good light.
Super product! There's several color light and one can all change by the joysticks. I recommend!