Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super.
It went very long from November 11 to December 26, probably because of the covid) beautiful
The earring is very nice. The image with it will be gentle
Very long went, well, at least came, everything came up
They look very cute)
When I saw this product, I immediately fell in love, but I thought, that it will not be as beautiful as in the photo. I was wrong. The clip looks great. It can easily fit the size of your ear. does not fly.
The parcel went from 12.11 to 23.12 in the Irkutsk region. It's a whole thing. On the ear putting on easily, you can squeeze a little to hold tight (quality allows). Does not fall off, in general, discomfort does not deliver, but has not worn for a long time. A good option if you want such a earring, but do not want to puncture
Delivery is very fast. 2 weeks to the city Kemerovo. Packed in bags. The product corresponds to the description and photo. It looks good.
Good little earring. Pretty fast came, just a park weeks before Anapa. One thing. Description corresponds
I liked it. I do not know how reliably it will hold, but it looks good.
Pleasant very) on the ear look very gentle. Metal color-yellow gold (worthy)
One Piece. as in the photo. a little more, you can squeeze)
The goods came quickly, the ears do not scratch, they keep well, there is an opportunity to fit the size of their ear. The metal is a little flexible, but in principle strong, all the pebbles are in place, I recommend it.
Very satisfied with the goods. I hope it will last a long time. The clip was big, but it was easy to bend under itself.
The description all corresponds, it came in a month. One earring bent. For some ears, like mine, are great to wear at the very top point, suitable only as in the photo.
Goods are quality. The description corresponds. Seller recommend.
For their money is very good and pretty KAF. At first it was weak on the ear, so KAF had to bend a little. I wear a month while everything suits.
I liked it very much, it is possible to do less if necessary, it is easy to bend. But I'm afraid that if you often bend, it can break. Looks beautiful, I recommend.
Very simpotichnaya earrings for their money, delivery to Omsk is really long...