Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is normal, a little short. Fast shipping.
Just beautiful! I'll buy again!
Thank you
Second time I order. Quickly fits the coating, but for such a price is not critical. Links of the chain for my taste are too big, but in general OK
I received the necklace with great quality Thank you seller!
Ordered 12.12 received 25.12 Very cute and neat, slightly different from the photo
Very beautiful chain, looks great. Moderately long, if you wear a neckline, it will be cool. The castle is a separate love! Easily unfastened and fastened, not tight and tongue, for which the finger hooks when opened, large enough and comfortable. The order came very quickly, days for 20.
Very nice! I cross my fingers so that it does not rust!! I recommend
Fast enough delivery. Neatly packed. Ornaments, as for jewelry, look good, gentle and stylish. Seller recommend!
In general, such as in the photo)) let's see in the sock, will change the color, the photo corresponds! Stones on the spot))
Good pendants, I liked. I will order from this store more. Recommend
Everything came as I expected, thanks to the store!
Beautiful suspension, looks good on any clothes. Delivery is satisfied, thank you.
Everything is whole, I think for a couple of times excellent for such a price)
That ordered that and it came, orders are happy!
I did one big order and I am very happy. All comply with the description and just as beautiful as the pictures. Recommend this store. Adds in pictures is what I ordered and got. Thankyou and best regards
Very nice jewel! Identical to the photo can be mesh one can large. Tangles quickly but waited with this kind of jewelry Not long to know if it leaves green traces Very happy with the order
I ordered 11.11-11.12. The product corresponds to the description.
Very nice decoration. Made qualitatively! Highly recommend
Very nice I arrive sooner than expected
I love it! It looks very nice, I don't know how long it will last gold but for the great price.
Beautiful. Very original, but one came confused, I hope to unravel.
Stunning necklaces! Absolutely beautiful even more beautiful in reality them the pictures! The gold doesn't look cheap either, has a very nice colour and looks expensive. Love it so much! Quite fast shipment too, 2.5 week to get to Poland. Thank you!
It's very nice. I liked it.
They look great.
Excellent and super fast delivery, just like it's in the picture.
The necklace is very nice, I arrive in good condition, I recommend 100%, arrived on time in about a month
It came slightly scraped but it's acceptable, the quality is good. The shipment was long, but I think that because of the current situation of covid, it's fine. I loved it! Thank you.❤️
Very nice, exact to the photo, it took less than a month
Very nice necklaces. Some have details but for the price, they are excellent. Recommended! Thanks to the store. Shipping and delivery were fast!
They're super pretty, though if it took them like 4months to get there.
I ordered three pendants, I was not very pleased with one. It was larger and longer than in the store's photo (I fastened on the closest ring). And in the rest everything is cool
An exact month since I applied for the product until I received it, happy for the product, I 'd ask again.
Beautiful, I recommend, it took me 3 months to get to Mexico, but it is meant by the current situation!
The necklace is just like in the picture. They are very nice the color and the fall of the necklace. I arrive in expected time, packed properly and without any damage.