Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to the description! Suitable for room decor. Ordered the 10/04 received the 21/04.
Thank you very much. Quick reception.
Insanely happy with the order. The hat is of excellent quality, the seams are neat, there is a band for adjusting the girth, incredibly light and comfortable. The seller sent the goods the next day, delivery took a little less than 2 weeks. It was packed in an inflated bag, two hours after unpacking it flattened itself on the table.
Well packed. Parted. Nice hat.
Natural large-quality straw hat. Smells like summer. Came in an air bubble whole without creases.
The hat has not yet been unpacked, packed perfectly, in a heavily inflated plastic bag, the Tula is not crushed, only fields are laid. Inside the instruction, including for Russian, for smoothing fields. Delivery is very fast, three weeks.
The order arrived in 12 days. Very fast. The packaging is very sturdy. There is no smell. Natural straw. Straightened quickly without an iron. Slightly shaggy, but can be cut. Inside there is a tape for adjusting the circumference of the head. I am very pleased with the purchase. I recommend a supplier.
Cool! I bought it to make a lamp and it met my expectations.
totally beautiful rapid to come very good experience nice shop
Cool hat all as in the photo, very well ironed by the iron, only the parcel went for a long time, almost 4 weeks.
received very quickly 10 days very good product I have not yet unpacked but quality and well-conditioned you just have to spend an iron to iron to unfold
Super fast shipping. Everything is perfectly packed, the hats are ironed with the steam iron, as it is written in the instructions. Everything is super! Recommend!!!
Fast shipping. Exact description. All. The packing is good.! Recommend!!
Just like the photo. I haven't ironed it yet but still looks fine. I will iron, before wearing it. It's a very nice sun hat but I will probably cut a little bit of the loose straw to still have same look but not as long (loose bits). Thats my personal preference. All in all, its a good hat and well priced.
Fast Delivery (2 weeks) well packed and perfect quality hat. Recommend!
Perfect Arrival Within week packed very good Attachment for packaging page instructions how to iron.
Delivery is very fast, new mail. The hat is cool, comfortable and very light.
Everything is as per the description. Highly recommended. Nicely packaged and easy to flatten the rim by ironer. Adjustable head size by tie up the attached ribbon inside.
The dimensional grid corresponds to the description I have small holes on my hat Came in a sealed bag Easily ironed iron Light and comfortable It came in 2 weeks from the date of payment.
It came with tracking. Colour and quantity accordingly order. In the air cushion. There was an excess smell, but the day on the balcony and normal. Very nice. But the size is 52, on the child. Thank you