Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful. weighty. neat. delivered fast, very happy. will be ordering again.
heavy, good quality. recommend.
What they are bomb-free, look stylish, heavy, very satisfied with them, came quickly
Гарні сережки на свої гроші, зроблені якісно.
Stunning earrings!!! Came to Veliky Novgorod in 13 days. Packed perfectly and reliably. Locks on earrings are very reliable, the color of gold looks expensive! Such earrings will suit both the way out, and the everyday. In my account in Insta: nasinka you can find a video
Good earrings for your money, made with quality.
beautiful jewellery items, I love how they are carefully packed in individual boxes, I will definitely become a loyal customer of this shop because of this great care and service. nothing to complain about.
It's beautiful. Ideal size, fine and came great packed
A little heavy. super product.
Earrings are cool, I do not know, they can then climb, but for such money Super
Very nice
OMG!!! I cannot even explain how much I love these earrings!!! They are such good quality and clasps really easily. These are my favourite earrings I have!
They are of good quality and beautiful
Beautiful and elegant women's jewelry. Made qualitatively, the buckle is good. Due to the fact that the earring is heavy, it slightly pulls the earlobe, but is not critical. Recommend✨
This shipped really fast. About 3 weeks to Toronto. The metal feels good, it’s not heavy on the ears and it looks nice on.
Love the earrings! Really nice, lightweight. I will order more if the colour won’t change.
it really looks good. Very shiny. Bought it as a gift
Cute light earrings. came in a week.
Came to me very fast, the color is a bit lighter but they are pretty accurate.
Very beautiful and elegant! Handmade fine