Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings are very steep for their price, look great, the color is not cheap gold and adequate enough, of the pluses there are fasteners if the main ones are lost, I am happy!!
Beautiful earrings looks like good quality
Earrings are a little simple, look beautiful, the store sent in a box put additional silicone fasteners and stickers, nice, I recommend the seller
Correspond to the description and photo, but the details are thinner than I thought. The colour is slightly more yellow than I expected, not critical. Light, neatly executed, on the move shaved) reached quickly, did not communicate with the store. Packed in a bag, a box and a navel.
Very beautiful
Very nice earring I love thank you I recommend
Beautiful! Don't hesitate to buy them. As described, it also considers that they are very light. For people who are sensitive to noise/squeaks it could cause discomfort to the movement of the argolas. I recommend the product, the store and the shop.
Beautiful earrings, excellent quality look very cute, better than the photos, I will definitely order again
Earrings are super, reached in 13 days. I recommend the store and the goods. Look very nice!
Delivered in 17 days. It was packed very well, reliable. Quality is good. Everything is done neatly. No defects. i am very satisfied
Beautiful earrings. It is very convenient that a small storage container is included. They came quickly. I am satisfied with the purchase.
Delivery only 2 weeks, mega quickly flew. Packing is so cool, special case on the buckle, very convenient to store! Earrings are miniature, firmly hold in the ears and do not weigh, the color is lighter than in the store's photo. Comfortable and very beautiful, look stylish. Can be worn for every day. Not Yet Dark, but I think it is better not to wet them with water to avoid oxidation. For 149 rubles steep earrings.
Love it! Order shipped on time. Very well packaged. The jewels are beautiful. I recommend very strongly.
Good jewelry.
Earrings look chic, the product came within two weeks. I recommend the store!!!
Beautiful and fast delivery! Definitely would buy it again :)
Very beautiful earrings. Love to wear them everyday!
Came in 3 weeks. Cute, many additional transparent clips.
Thank you, very nice, beautiful, fast, I recommend.
Very fast received, thank you