Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the parameters of the waist circumference 80 cm, girth of the hips 97 cm size L is ideal. Shorts bought for home-cottage. The lines are even, the elastic band is soft, only on the inside where the lamps are stitched are not processed by an overlock. The edges there do not fall asleep, because the material is synthetic. Something I can hardly believe that there are 69% cotton))) buy or not to decide you, but for the House will go.
Good shorts, came for a month
fresh
Nice shorts. On OB 93 the size approached. But the material is coughing
Come in 3 weeks, not too short, stuck in the same place thread, but it is not critical
Item was delivered on Time. Item as described by store. This is my second buy from this seller. He is very good and has good Communication skills.
I get almost 3 months after, is in the process the devolution Money, and today I get hope can solve don't want my devolution, if you get the product, thanks
Recommend as photo
I am impressed
Take the shorts from this store regularly. Home smart option. Shorts whole, well. In Rostov-on-Don parcel arrived for 20 days. Thank you very much.
Is that quality Nice, the sewing well made, same as the picture, just try it, thanks
Very cool, material good, expect that there will be small, but come just
Very nice
Good shorts, took the smallest size of the daughter of 11 years, a little dense physique, a little more, but do not fall down.
Shorts super. Ordered to walk around the house, so took the size more, to not much is compressed. Really stink terribly, but hopefully smell will disappear after washing. Come for 2.5 weeks to SF
Delivery about 3 weeks. I'm sooo happy. Sit well, reach the navel, elastic in moderation, comfortable. At about 98 cm, waist 66 cm, L came up perfectly. The material is chic!!
Goods arrived on time. Goods as described by store.
As expected. It's not high waisted and looks a bit like a diaper, but good for lounge wear.
Bought it two times and am always satisfied with this. Highly recommend!
Pleasant, the seams are neat, I liked the height of 178 size m
The fabric is good and very comfortable I love it! I 'd ask again.
Love them! They fit perfectly!
At the waist 72 hips 84 L just right
Size in size
Product corresponds to description, very comfortable material
Came in 15 days, quality and very comfortable, later I will order more, but other colors
order placed 2nd feb 2022 and received March 9th 2022. as seen in picture. No communication with store
XL sat on a 15-year-old teenager (wears pp 44-46) Well, thank you
Very cool shorts! Soft. Advise!
Nice and comfortable
Chic shorts! At this store I buy already the third time and always happy. In Rostov-on-Don, the parcel came for a month. The seller Thank you very much.
Fit very well. Fabric more comfortable! Thank you!
Ordinary, good shorts. Short, so suitable for the beach or just to wear at home. Comfortable, stretch. Ordered 30.12, came 18.01. In short, there will be no photo, so keep funny memchik