Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good shorts for home/cottage/Beach. Comfortable and look good. The size approached the hips 107 cm. Came for 3 put on in Postamat.
Of the pluses, the shorts are quite long, they cover everything. The quality of the fabric leaves much to be desired, but it was visible from the reviews. The question to the manufacturer, who is such a tight elastic band? The stomach hurts after half an hour of socks, trim or replace, too, will not work, as it is stitched around the perimeter. Parameters: from 66, about 89
The quality is good, for such a price just fine shorts, but unfortunately a little bit translucent. But I'm still happy with the purchase
Look superrrr
Perfecto
Goods yshov 1 city. Shorty's got to go. And so everything was similar.
Medium Landing. I ordered more white and black, all the same in size, but White more, and black the smallest. Gray respectively average. It came 3 weeks before Volgograd. I recommend the product.
Shorts came as in the photo. Quality cotton. The quality of seams is good.
Came shorts to Kazan for 21 days. The fabric itself is pleasant, does not shine through, light, but I thought that the texture of it will be different. It came to me well, a little with a margin. My hips are 80 cm. The length of the product in front is 28 cm. Height 170 (but suddenly someone needs)
Shorty came, Duge good in the sports hall Chi on a walk of Sam TE, material for his grochi just super peaked 2❤& Middot;
Shorts good delivery fast sell recommend
The fabric is very pleasant and soft like not synthetics, the shorts stretch well, fit too well, took M, although I Wear S, the shorts do not shine through, the guy liked
Shorts are cool! A little smell, but I think after washing the smell will disappear. The fabric is good, sporty. The lines are even, but some where the threads stick out. In short, super, I advise!
I expected a cotton shorts but suddenly it's lycra but I do not mind so good. Size matching me but can be too small for sure I think
I liked it! On the parameters 65/90 took M, a little too big