Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful rings, I like them so much. The delivery is very fast, less than two weeks.
Me ad my boyfriend loves it.
A beautiful ring. The first ring that fit my thin fingers
The quality is very very perfect of the product, very good product more for its price
Beautiful ring.
Lovely, very cute, unusual, adjusted the size carefully.
The earrings are cute, but on one of the earrings the eyes are a little in different directions.
Hi-Hi, I ordered such a cute ring with a cat. I have rather thin and small fingers, so ordering a ring on them is difficult. Took it and did not regret it, very cool! Like plastic, wonderful eyes) Can be adjusted.
Excellent! ring size is easily adjustable😻These eyes👀Just attract attention👍
Same as the one in the photo, I really liked it. Very nice, arrived in good condition. It looks very good for a small hand
They are very beautiful! As seen in the pictures. Good quality and good material, Shipping is fast. I highly recommend the seller.
Even BETTER than what I imagined! It's very good quality, hard to adjust it but is adjustable! beautiful
It is a very adorable ring, the kitten follows you with his eyes. It tightens Me a bit, but it's just to use it for a few hours. They arrived very quickly!
Very cute.
Cool ring for bigger kids. The diameter is about 18 millimeters. I recommend it, it's lovely,❤️
Perfect, without breakage, well packaged, im very happy , thank yo and I recommend buying in this store...
I received the order in 40 days. There were 3 Kitty in one order. My granddaughter liked the product of good quality. Thank you for the delivery.
Cutie❤️ Thick smooth plastic, Very cute ring🫰And the delivery is fast
A very cute ring, and the eyes look especially good. The size is adjustable. DONE QUALITATIVELY enough and definitely worth the money. The delivery is very fast and without problems, which is a huge plus. From what angle you don't look, it always looks like a cat looks into your soul.(^ O ^)