Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! It looks beautiful in the hands! Arrived in 2 weeks with combined delivery
A good ring for my money, also a gift, I leave 5 stars. The ring is adjustable, I do not regret the purchase
Very good quality ring. It looks interesting on the hand and attracts the attention of others. Shiny but not fancy, very soft. Doesn't darken or darken from the water (I wear rubber gloves and wet hands at work, but it didn’t affect its quality). At the moment this is my favourite ring, I just love it and I will be buying a few more in the future. Recommend 100% Is a ring
Nice ring.
I love this ring very nicely and it looks great on any finger. It arrived well packaged and in perfect condition.
The product is good and wonderful thanks to the seller.
Came in 2 weeks. The quality is excellent, I recommend it to everyone.
It's beautiful, it's bigger than I expected but it adjusts. Arrived in 10 days.
I recommend 100% it arrived early, it shows good warmth. Very sweet.
The ring is amazing, plus the seller sent beautiful earrings as a gift.
Very cute ring and very comfortable when wearing it. Is adjustable. Very fast shipping. Thank you seller for the gift rings.
Arrived in 11 days to the US. Looks the same as the photo.
Nice and beautiful and thanks for the earrings.
I loved the ring, that it is adjustable is wonderful. Grateful with extra gift, I loved the pearl tendrils!
Beautiful ring. A little too shiny for my liking but still great
The ring shines so stylish and looks great on every finger. It is very decorated by hand, you can't dress more rings, it alone will outshine all the jewelry.
The curve should align it's fit for all wide fingers and it's good
Very nice ring! It is adjustable, suitable for every finger. Looks interesting and not prettier. The sellers put cute stud earrings as a gift. I thank him! The delivery is very fast. Recommend a closer look!
It is really very uncertain in the purchase and I doubt it very much but in the end I did it and I really recommend it 100% the ring is too beautiful and he brought pearl earrings as a gift. I will buy again in this shop
The ring arrived in the post in 10 days. The quality is excellent, adjustable. The bundles are not glued together, you can change the shape. The sellers will put pearl stud earrings as a gift. Price at the time of purchase 143 drills, order made 01/29/23. Recommend!