Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent table, that is what I need. Made qualitatively, the purchase is very satisfied!
Thank you store for the great table.
Cool Table, i will use it for the fishing trip.
I recommend it a good quality table.
Everything, as in the description. I liked the table, it's perfect to go easy. The table came in a cover, it is convenient to store. easy to carry.
The table is beautiful and light and doesn't take much space.
The table is very suitable for camping trips.
Delivery from 26.12.20 to 09.01.21 to the US. The store sent quickly, the table corresponds to the description. Weight 635-640 grams, and cover 30 gr. Compact, quickly fold and collect. I will add more reviews after use but I think there will be no problems. Recommend.
I liked the table very much, it came very quickly I recommend
Great table for camping. Weighs 650 grams, which allows you to carry in a backpack or carry on a bike. Also, there is a cover. Quite durable and stable. I recommend buying.
Good store good seller. i recommend buying.
The weight is slightly more than 600 grams, you can see in the photo. Done well! Even if the elastic band somehow breaks, you can always repair it. The table itself is roomy. Purchase is happy as well as the store itself. It's not my first time.
I thought it was bigger, but it's looking good. I recommend it.
Good, convenient
its strong , easy to carry and easy to fold and unfold.
i am happy with the purchase.
just received i will add additional review after use.
Very easy to install, strong, good quality. I strongly recommend this product.
It's a normal table, but I don't know why I bought it for. Can be used as a bedside or On hiking, or maybe at the seaside.
The table is comfortable, lightweight. The only inconvenience is that it does not always work out to align on uneven ground because of which the tableware slides.