Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed, the product corresponds to the description.
Delivery in time goods according to the application to communicate with the store was not necessary all made in the best form to the seller Thank you.
Thanks for the fast and reliable delivery the product will work as described different declaration is also used or can be used to make the night visual in the pot, thanks I recommend a reliable supplier.
high-quality product and superb, thank you very much speed shipping, and you best store ❤
The goods came in 2 weeks, very quickly, thanks to the store for speed. I am very pleased with the goods, I will still order. Product and seller recommend!
The order finally arrived, I have not used a bag of 10 grams yet.
Well, for a very long time there was a parcel. Everything is exactly in the description. But it seems that they do not shine for a long time. Let's see.
Super fast delivery! quality is good for all colors except Purple. They made such things out of sand.
It came in a month. we added the powder to the slides. The quality is excellent, I recommend the seller.
Delight !!! Glows very brightly, Thanks!!!
recommend the store to 100%
Shipping fast. Packing is simple, standard. The lights fully correspond to the description! Glow cool! Recommend. Shop recommend.
Reached in a month, excellent product.
Fast delivery in about 2 weeks. I am satisfied with the purchase.
package well received um Sooo excited it is exactly as it is in the description
Sent fast, track tracking number, came in a week in 7 days.
Interesting thing. Charges in the Sun very quickly, then beautifully glows in the dark. best decoration for the night
Fast delivery, glows bright, I will order more, I recommend the goods and the store))
I took it for crafts... thank you! everything corresponds to the description ....
24.06.21. Ordered. 14.07.21. Got it. Salesman thank you.
product meet my expectations. It took a moment in the daylight to make them glow. I highly recommend it
Came in 11 days, cool particles, glow, until the applications, they found, I'll think more, and thanks, everything is fine
Super
The product corresponds to the description, in the dark glows, a couple of minutes in the sun, as soon as I pulled out of the package, so that the glow was visible. The store sent the parcel quickly enough, came somewhere in 3 weeks, this is provided that I ordered on an accelerated delivery with another product (which is not included). It was another week earlier). Everyone is happy, I will order more.
Perfect
Everything corresponds to the description. Glows, 10 grams.
Very nice world in the dark with many colors can work miracles super cool gadget
Just SUPER, came quickly order from 20.04 arrived 01.06 seller I recommend
The product is worth buying for fun and decorating your children's room I highly recommend thank you
its great
According to the description and purpose. Fast shipping. I recommend
I made an ashtray, everything works. I liked how it glows
I didn't communicate with the store. I received the item unharmed. It seems like a decent material and product.
works great!
10g evening Luminescent Super-luminous particles "DIY", ordered 26.04.21. got 08.05.21. held on the light for 5 minutes, and then they took the light.
I expected more quantity for the price you have, but it comes well packaged and shipping very fast. It shines in the dark, though it does not last too long the shine.
I ordered this product from the store, not the first time Everything is chic as always
I got it very quickly.
looks like salt pigmented, fast delivery, look good. no zip bags so once opened you have to store somewhere else but a small amount you probably will use anyway. so excellent