Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice super color
good quality, perfactly fits.
Color and fabric is top
Bodysuit arrived in 12 days, quickly, I wear it and it was perfect, the only thing is that the chest comes out a little on the sides but it's the way it is, It's good lycra material and the color is just like, I recommend to store 100%, very happy
Excellent body, well sewn, without sticking threads, everything is neat. The material is pleasant to the body, stretches, looks beautiful. It is fastened securely. Delivery fast about 10 days by new mail. Well packed in a bag with a navel. The store quickly sent the order.
Perfect size very well. Fabric a little thinner than that of Zara
All comply with the description. Very nice and comfortable material
The parcel arrived quickly, less than 2 weeks. On the parameters 91-71-97 height 163, the size M sat down as it should!) can be worn without a bodice. Quality is satisfied!)
Already the second bodysuit from this seller! The store sends out very quickly, the parcel comes in 10 days smoothly. The fabric is good, the color is chic! Another body on the way))
Bodysuit came in 10 days. Well packed, no foreign odours, no threads sticking out. The material, although synthetic, is pleasant. Can be worn without a bra and is lined. The clasps hold well, do not unfasten. I took the size m, according to the parameters: height 160, chest 94, waist 70. Slightly tight in the chest, but I think the size would be larger. The slits in the chest area are large, but my chest is not small either. Thanks to the seller for a good product and fast delivery.
Fast Delivery: 12 days. Jumpsuit came as in the photo, the color is the same, the threads do not stick out, there are no spots. Inside on the chest there is a lining. On my parameters (height 160, size XXS) is a little too big, but you can sew and will be perfect. Thank you store!
The store sent it immediately and that's 10 days later I have it! For a long time I chose the color, stopped at the beige, I will say honestly-for a light skin with a pink undertone strongly yellow. The material is pleasant, stretches well, there is a lining in the chest area, and on two sides. The body shines through, so that all the folds are in appearance :) the clasp looks flimsy, there are a little sticking threads. On the volume of the chest 98 and the waist 82 took L-the village seems to be good, but the armholes are really deep.
The body is pleasant, very comfortable fabric. the seller was communicative.
Beautiful
Cool, I like it with the size did not guess it is too big (but I will take it.
It matches the description, it's nice to the touch and looks great. The size corresponds to what it indicates. It is fine but not transparent
Super quality! It arrives in 9 days
Very nice but it is a little bit thinner but quality is great!
The bodysuit is excellent, as it was written, a deep cutout under the arms, I left. Came in 1.5 weeks Color is chic.
Received package, very good quality fabric.