Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful ring. It looks very stylish. Almost a month passed in Moscow. I did not communicate with the store.
Just gorgeous, the photo does not convey all the shine. Seller respect!
It's unreal beauty. Glows stone like diamond or Swarovski, 16,5 size, took 5
Usual ring, I do not understand the delighted reviews, it looks rude, at its 15.5 I ordered 5 size, at the same time, I still care about the fact that the stone is heartily hanging out in the sides, your money is not worth it at all. I put 5 for beautiful pebbles and fast delivery
Quality is super. Idinic with the size did not guess came in 14 days. Happy! Recommend product
A ring of incredible beauty. Thank you very much to the store. For the size, a small is especially grateful. a real diamond;) The price is excellent for a silver ring. It came to Moscow faster than stated. Weeks in two probably. Very fast. That's great. Just a delight in everything. I recommend it to everyone.
Good, beautifully glitters. Done well enough.
Girls who have not yet ordered this ring, urgently order! One of the most beautiful rings on Ali! Just amazing! Copy Graff))) on the ring finger size 16,5 took 5, came perfectly! The dimensional grid corresponds. To the Rostov region for a long time for a week and a half!!!!!!!! I am shocked by such prompt delivery! To the store Thank you very much and by the way there is a sample!
Beautiful. Ordered 15.09 received 25.09. But the 1800 is certainly a pity. Better wait for Seil.
The ring is amazing, looks very expensive! Glitters like at least Swarovski! It came quickly, in Rostov-on-Don a little less than 2 weeks.
Кольцо красивое. Всё ок. 5 размер примерно наш 15-15,5.
This is the most bomb ring!!!! I will order more! The stone flows even in bad light. The size approached, the hand and fingers are small and not plump.
This is a bomb!!! On July 21, I made an order-August 4 received!!! It's gorgeous!!! I hope it will darken incorrectly)))
божественное!!!фото вообще не передаёт всю красоту!) спасибо продавцу! доставка до Мурманска две недели
misura 7 x europeo 17 tutto perfetto strabriliante ordinato 17.06.arrivato 22.07 bellissimo lucidissimo il piu bello che ho grazie
The stone is just beautiful. Brightness single! Take 30 days to arrive in Brazil. Here use size 16 or a little smaller. Ordered size 5 and fit, but to made a forcinha. But is not tight, believe Q size 5,5 would be perfect
Я ждала его почти 2 месяца! Уже думала открыть спор, но оно пришло)) оно восхитительное!!! Блестит просто нереально!!! Это лучшее, что я покупала на али! Я настоятельно рекомендую его купить! На размер 16,5 взяла 6, село идеально!!!! Уверена, что такая длительная доставка из-за вируса. Продавец спасибо большое!!!
The package went a very long time because of the pandemic, packed in a bubble bag, but if not the box in which there was a ring, I do not know to come, the box is very hard (the Russian Post tried!) in the first few minutes I saw the ring there was no delight, After 2 days, the delight of laughing for such money was possible to make a ring more neat, the paws of the clamping Stone are made in different ways, somewhere good, and some short and arranged asymmetrically! In general, do not wait for a miracle from Ali. As for me its price is heavily overstated, it does not cost such money, but the stones in the ring super shiny very cool, in the sun shines just a bomb, a pity the frame shook (((