Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, tunic chic!
Great Cape looks chic!!!!
Cool cape! Looks rich! Delivery faster than the stated time. Thank you very much store!
An insanely beautiful tunic. I already have in two colors. Light, pleasant to the body. Looks super, sparkles, shimmers with Lurex The fabric is soft, weightless, does not wrinkle, absolutely does not prick. The size is uniform. For parameters 83-63-90, height 163 cm is perfect. Tunic with a beautiful fringe on the bottom. The quality is excellent, no defects. 8 days delivery
Great tunic. As the picture.
Lovely sexy tunic! As picture 1in1! Came in 10 days! Very fast!!! I recommend it definitely!
Incredibly beautiful tunic. Light, shiny. Looks amazing, shimmering at the expense of Lurex in the composition. The fabric is weightless, does not wrinkle, soft, does not prick at all. The size is uniform. For parameters 83-63-90cm, height 163 cm sat down great. Tunic without fasteners, with a beautiful fringe at the bottom. The quality is excellent, without defects. The thread does not stick out. 10 days delivery
The Cape is made of lightweight mesh fabric with the addition of shiny threads. Looks interesting and beautifully shimmers in the light. The material is soft, pleasant to the body, the composition of viscose. The size is uniform, suitable for 44-48.
Beautiful.
So beautiful really super quality I love it don't hesitate to buy
Almost no glitter, stitched Good, the store sent the goods quickly.
It's perfact
Video in Insta: Ksenia. D. beauty has long wanted such a thing, and I did not even think that I would like it so much. It looks amazing in white, I already imagine the sparkling shine in the sun from thin silver lurex threads✨ The quality is excellent, no leads. The material is thin, elastic, does not prick the body. Can be worn not only with a swimsuit, but also with shorts and a top, in the style of boho
absolutely stunning
Super very beautiful
The quality is good. Fast delivery!
Chic Cape, matching photo and video completely. Bought gold. I'm planning another color. Suitable for both the beach and the exit))
Beach tunic. Loose tunic, fringe at the bottom. The quality of tailoring is good, it does not wrinkle. The size is uniform. To choose from in 5 colors. The delivery is fast. I recommend to purchase.
She is beautiful sublime. We can wear it for the beach️ Where with a pair of short and a t-shirt it's going to be perfect too, I fell in loveWith the boa, I want to order other color. Casual beach Chic️ Color sparkled. I love I love!! Thank you very much to the stores
Beach tunic. Very beautiful and feminine looks! The product is knitted, light, pleasant to the body. Thread with Lurex, but does not prick. Size is universal. The tunic sits freely, does not have fasteners/belts. Sleeve wide. Along the lower edge of the fringe. The quality is excellent, it is very neat. My parameters: 160 growth G-80, from-68, O-91 Weight: 49 kg. Size is single. I sat well on me! Looks great!