Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft pushed bristles. To remove small crumbs, dust in hard-to-reach places in the car is perfect. Recommend
I was really thinking about getting something which can easily clean air vents, and i just got it and it cleans perfectly every spot. Highly Recomended!
Excellent product. As it says in the description.
Cool brush. Came pretty quickly. Not tested yet. I hope it pays off. I recommend the seller.
best best brush for cleaning every corner of a car!
Very good quality soft hair ideal not to damage plastics or varnishes.
With black pile very soft (delicate) for inserts of wood, black gloss, leather torpedoes. With light pile, a little harder, also for the salon will do. Both brushes are perfect!
Perfect! Fast delivery. Thank you very much!
Very nice surprise... Product great quality.. Not deviate qualitatively from brand products.. Delicate and comfortable to hold for the most demanding customers.. Strongly recommend and VERY fast shipping
Very soft
Delivery 21 days. Track number is tracked. The product corresponds to the description. The brush is made qualitatively, the bristle is very soft. I recommend the goods and the store!
The product corresponds to the description. Shipping fast. Track number is fully tracked. The quality of the goods is excellent. Quality goods, reliable store. Recommend.
Item packed bad, so bristle of the smaller brush is damaged. Arrived in15 days. but still works great.
nice brush
Great. Well packaged and protected. Very soft ideal for the interior of the car
Cool delicate brush. I recommend buying. I thought for external cleaning to buy, but so good that I'll leave for the salon. I'll buy it again!
Perfect!!! The sweetness is impressive!
Took 5 weeks to get to the west coast of Canada. The brush is super soft as described from the listing. The packaging is adequate. Only one bristle was loose and the rest is fine. This should be great for fine dusting on car detailing. Have not used it for a long yet so can not leave a long term review.
very soft, the villi hold like norms ... a couple of pieces fell out as soon as I opened the parcel ...
I really don't know why anybody would spend £30 to £40 for other more expensive brands, These brushes are fantastic and just as good as the more expensive branded at a fraction of the cost, These brushes are a bargain and do a great job when detailing the interiors.