Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress I love it! High quality, nice body. The only drawback is electrified.
3 weeks to Miami Florida. Just like picture, nice simple material, not transparent or heavy cotton. Size large fits on 5'8" 155lbs.
Seller order for a long time. And enjoyed it. Carefully sewn
Super., synthetic material, but you can wear.
Received in the Mail, after 2 weeks, bundling, matches, recommend!
Nádherné. Měřím 170 cm, 55 kg a super.
i’m 5ft in height and this dress are just how long i wanted it to be, ordered a small, came on time. suggestions to co-buyers , check the description of the item every time. To know the measurements is very important. This dress looks good for summer and or late spring. :)
Very cute dress, can’t wait for the spring to wear it
Delivery to RB month. The dress is cute, the color is saturated. On my height 160 cm and 46 size took S-climbed, but it would be better to order m. The fabric is pleasant to the body, slightly electrified. Behind the elastic band, the seams are even. To store
The dress is sholka, long for the knee. Slightly electrified, but pleasant to the body.
On the Sizes 92-76-98, the height of 160 took S. for the House will go.
Good summer dress. The parcel came earlier. The store is well done. I recommend. everything is super. Packing is good. Well done. Recommend.
On the parameters og92, ot72, ob102 size L by the size of the norms. Synthetic fabric. Not wow, but on this price OK.
Beautiful. My measurements are 93/76/105 and size M fits me well. It's beautiful! The shipment took about 4 weeks, there was no contact with the store, but it arrived pretty fast. The fabric is fresh and is just like in the pictures. I'm going to buy them from other colors again. It is ideal for summer!
Very nice dress when I arrived I thought I wasn't staying because the package was too compressed, but I put it on and it looks great
Delivery to Minsk 1,5 months. Size S came just right for the volume of the chest 88 cm, waist 67 cm, hip 92 cm. On height 158 cm length in the middle between the knee and ankle. High waist The impression of the dress is two. The bodice is made of double fabric, sewn well. But the fabric is synthetic, it is highly electrified. Usual simple dress.
Everything is exactly as stated by the store. synthetics, thin, bright color. Such an option, just for your money. This is the size for a slender girl of 44 sizes and a breast of a maximum of 2 sizes. All that will look more like a woman on a kettle.
Delivery to Israel, super fast 10 days. Got several parcels in one. The dress looks good, the seams are all processed. For the summer, for everyday life will go. The only thing, the fabric did not really like, synthetics, electrolyzed. The size approached, I wear M-L.
The dress is super, on p.48 the village is good, sewing successful for those who have something to hide, I'm about the stomach. On wide shoulders will not fit, and on the chest more than the 3rd size, too. The elastic under the breast, there is a chest located low so this dress is also not for you. It is magnetic, I hope after washing everything will pass. Fabric synthetics, but to the touch pleasant and sewing cool. But ..... I came with a hole, I can see in the photo, the fabric did not hit the seam, I will open a dispute!