Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Innovationz At Heart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://innovationzatheart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great sundresses, ordered white and black, white is a little clear
The quality is excellent, the length, size, color, everything as the store's picture. For my 46 size L fit perfectly, OG 90, height 167 cm, not short! Delivery is just lightning fast, this is the first time I see this,.
Dress! Super! 44-46 took M. All fit
The dress is great! Came in two weeks. The quality is good. Slimmer. I wear 46 size, ordered size m. 172 growth
Very beautiful, comfortable summer dress. Good quality, nice fabric. I love it!
The dress is very beautiful, size is in size. Due to the growing tummy took M, the top is a little loose, I wore size S before pregnancy. So I recommend taking your size you wear.
The dress is great. The fabric is nice, similar to natural. The style is cool, the size M sat perfectly on the waist 66, chest 87, hips 97. Nothing presses. I would make the upper part a little wider, it feels like the chest can fall out
Wonderful dress, came in 9 days I ordered Black in the size of M, the height is 168, but I changed the rubber bands, I was wearing it, because it was long for me
The dress is well sewn, not crooked. For height 169 almost to the ankle. For parameters 87-67-94 the size is excellent. A little shines
Awesome dress! Light, the quality is good, the height is 177, the size is M, I ordered XL
Delivered ahead of schedule, the fabric is nice, the threads don't stick out, no smell. I recommend it, for summer it's the right one back strap is slightly looser, but it's easy to strut. I like it very much.
The dress is chic, fit perfectly) it is size, the fabric is very nice)
Dress Super! Saw in the recommendations and wanted for the summer and saturated color! The fabric is pleasant to the body, breathable. My height is 164, I wear 40 Russian, according to reviews I chose my size. I only shorn the webbing a little behind, the rest is super!!!
The dress is wonderful. Nice fabric, good tailoring. Fast Delivery
All is great
The dress is of excellent quality, thick fabric, does not shine through. Same as photos, very rich. Fit perfectly, all elastic bands are moderately dense, do not dangle, but do not cut either. The top fits snugly, you can even wear it without underwear (if you are not embarrassed). Let us see what happens when wear it. There are no unpleasant odors, the threads do not stick out. I recommend it definitely!!! I may order other colors. Came in 2 weeks faster than originally announced. Later I will add the photo review.
Great dress For summer perfect Size fit! Recommend
The dress is very beautiful, soft. The back is open. Size fit. For height 168 length just above the ankle. Delivery took less than two weeks.
Cool sundress, my parameters are 94-76-96. The delivery is fast.
The summer dress is good, the parameters are 94-78-100, the quality is good, the delivery is fast. Recommend!